The City of Santa Fe has partnered with OpenGov to upgrade its permitting and licensing processes. The new system, which is AI-enabled, aims to provide faster approvals, real-time updates, and easier access to information for residents and businesses. This decision follows issues with incomplete applications due to the previous system's lack of effective communication tools.
Santa Fe has chosen OpenGov's Permitting & Licensing solution because of its user-friendly design and strong reporting capabilities. Heather Lamboy, Director of Planning & Land Use for the city, said that the new system will help modernize land use management by allowing electronic permit reviews. She added that this move is expected to meet the expectations of both residents and developers.
The city had previously collaborated with OpenGov on infrastructure management through Enterprise Asset Management and Procurement & Contract Management solutions. These initiatives led city leaders to further expand their relationship with OpenGov into permitting services.
The updated system will enable applicants to submit plans online, receive automated reminders, and track application status without needing staff assistance. Staff members will benefit from concurrent reviews, expedited inspections via a mobile app, and detailed reports on permit volumes and business types.
City officials hope these improvements will reduce turnaround times significantly and improve trust among stakeholders. "Some of the biggest complaints the mayor gets are about our permitting process," Lamboy noted. "OpenGov will finally let us deliver."
Seth Greenlaw from OpenGov highlighted that Santa Fe's adoption of these solutions showcases how modern software can transform local government operations by preventing bottlenecks and automating tasks.
OpenGov serves over 2,000 public sector organizations in the U.S., providing a range of products including enterprise asset management, procurement management, accounting, budgeting, billing, revenue management, transparency tools, and open data solutions.
Learn more about OpenGov at OpenGov.com.
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