Bernalillo County has announced the launch of ACE, an acronym for Assessor's Office Community Educator. This initiative is designed to address inquiries about the Bernalillo County Assessor's Office, its programs, forms, or general information. ACE aims to provide answers and assistance to anyone seeking information within the Bernalillo County community.
ACE is a chatbot that can be accessed on the assessor's webpage by clicking the chatbot icon in the lower right corner, which opens a help box. However, it is important to note that while ACE provides general information, its responses are merely guides and do not carry any legal binding to the assessor or Bernalillo County. The county and assessor do not hold any liability for the guidance information provided by ACE, according to a press release by Bernalillo County.
Bernalillo County Assessor Damian Lara said in a press release by Bernalillo County: "ACE is just another tool we’re adding to make it easier to get information from our office. ACE doesn’t replace the personal touch you get when you call our office; he’s one additional tool you can use online. ACE has the answer."
Aaron Newe, AI Chat Bot Program Lead, shared his perspective on this new development in a press release by Bernalillo County: "As the designer of the AI chatbot for the Bernalillo County Assessor’s Office, my focus was on harnessing technology to better serve the community. This system efficiently addresses public queries, lightens the workload for support staff, and exemplifies AI’s potential in government. It marks a significant step in advancing public service through technology."
The role of The Bernalillo County Assessor's Office includes establishing values for taxable properties such as homes, businesses, and various assets. It also compiles tax rolls for real property, personal property, livestock, and mobile homes. Committed to technological advancements and policy updates, the office provides hands-on assistance to taxpayers. The assessor's responsibilities encompass locating and identifying taxable property, assigning values, listing them on the assessment roll, and applying for legal exemptions, according to information on the Bernalillo County Assessor's Office webpage provided by Bernalillo County.
